Services & Returns
New Accounts
New Account application form and certificate of re-sale must be emailed to [email protected] prior to an order being processed.
An opening order of $500 is required to open an account, after that there is no minimum order value.
A notification of your new Hallmart account and status will be sent to you within five working days.
If paying via credit card, please call our accounting dept at 747-245-8817 or customer service at 747-245-8824. Please do not email your credit card information.
If you do not have an account application form, please call 747-245-8824 or email us at [email protected]
All pending orders will be processed after the accounting department has received the above required information.
Accounting Department
If you have any questions concerning invoices, payments and billing please contact [email protected] or call 747-245-8817
Returned check payments will incur a $35 NSF fee.
How To Order
Submit your Purchase order to [email protected]. You can also go to our website at www.hallmartcollectibles.com and register.
Order confirmation and ETA’s will be emailed or faxed within 24-48 hours.
For assistance, please contact customer service at 747-245-8824
Our working hours are 9:00AM-5:00PM PST, M-F
Container shipments from overseas are available. Please contact your sales representative or [email protected] for more information.
Stock Check
Email [email protected]
or call Customer Service 747-245-8824
Custom Orders Made in USA
Custom orders require a 50% deposit upfront and orders must be signed by Owner/Buyer. There is a 20 set minimum order requirement for bedding or 50 pc MOQ for pillows, in both cases minimums are per design.
Final delivery of your custom order will vary between 30 days and 90 days based on fabric availability.
Custom orders may not be returned.
Size limitations may vary between collections. Please contact customer service at 747-245-8824 for additional information or please contact your Hallmart Sales Representative.
Shipping
Hallmart shops for the best possible shipping rates and methods of shipping to ensure the lowest possible freight rate.
If you have a preferred carrier or special requirements, please notify us in writing to ensure all such procedures are followed.
We also accommodate 3rd party shipping requests. Please note this on your order.
Residential and rural areas will incur additional freight charges.
Hallmart’s FOB warehouse address is 8963 Bradley Avenue, Sun Valley, CA 91352.
Condition of Sale
Placement of order with Hallmart Collectibles, Inc. constitutes acceptance of these terms.
Prices are subject to change without notice.
Terms are either Pre-Pay or Net 30 days with approval (unless other special arrangements have been made.)
Warranty
Every Hallmart product is warranted against manufacturing defects for 30 days from the original purchase date. Hallmart may repair or replace at its discretion without charge.
To file a claim under this Limited Warranty, please contact customer service at 747-245-8824 or [email protected].
Proof of original purchase and photographs are required.
The dealer is expected to inspect all customer claims. Hallmart representatives will only perform in-store inspections, if applicable.
Claims for damage to products arising from negligence or improper cleaning will not be accepted by Hallmart.
Customer’s wholesale cost of products constitutes the maximum liability that Hallmart will consider on any claim.
Return Policy
Hallmart proudly stands behind every product we sell with a goal of 100% satisfaction for our customers. From time to time, there may be an issue with one of our products. We have outlined our return policy to ensure that all problems are efficiently resolved in a timely manner. Please inspect your order carefully upon receipt with the driver present. Any damage should be refused at the time of delivery and noted by the carrier. Please note the steps to our return policy below:
Return Address:
Hallmart Collectibles, Inc.
Attn: Returns Department
8963 Bradley Avenue
Sun Valley, CA 91352
All Returns
Items in their original condition may be returned within 14 days of receipt without penalty.
Product must be returned in the original packaging.
Hallmart does not accept returns on any item after 30 days from receipt.
Any item returned without an RMA can be refused at the customer’s expense.
For your protection, we recommend that all shipments be sent back with a traceable return number and proper insurance.
Once the item is received and inspected at Hallmart, a credit (not including freight) for the item will be issued to your account. If you maintain a prepaid account and require a check to be issued, please contact our accounting department to request a check refund at 747-245-8817 or email us at [email protected]
RMA request must be submitted to [email protected] or call 747-245-8824
An RMA number must be clearly marked on the outside of the package for all returns including sample returns.
Please note that a 3% credit card fee will be charged/deducted on all returns if the original form of payment was a credit card on all non-defective products for Prepaid customers.
Drop Ship Orders
Hallmart is capable of drop shipping orders directly to your customer’s address for all retailers as well as E-com accounts. Please contact customer service at 747-245-8824 or email at [email protected] for further information.
Non-Defective Returns/ Merchandise Adjustment
Hallmart’s products are made of various fabric types. Colors may vary slightly between dye lots and individual weaves. Slight pattern irregularities are normal.
The customer is responsible for all freight charges associated with receiving and returning any non-defective product.
Items returned will be subject to a 20% restocking fee per item returned.
Swatch Requests
Fabric swatches (4x6) are available for sale at $5.00 per swatch mailed by USPS
Swatch books are available for $150.00 per book and shipped by UPS
Please mark your order clearly as “Swatches or Swatch Book”.
Defective or Damaged Returns
Upon receipt of your merchandise, please inspect and open the package thoroughly with the driver present. Goods damaged in transit must be refused at time of delivery. It is possible that the outside packaging is intact while the product inside was damaged in transit – particularly with hand-tufted products.
If unable to open and inspect immediately at the time of delivery, please write “Subject to Inspection” on shipping documents before signing for delivery. Please note clearly any obvious issues or signs of damage such as torn packaging, rips, etc.
If damage is not noted at time of delivery, please call the carrier to amend the Bill of Lading prior to returning the shipment. The shipping company or Hallmart Collectibles, Inc. cannot be held liable if BOL/Shipping document is signed and damage is not noted by the receiver.
Verify your BOL/Shipping document for number of packages and note any items which have not been received.
Please call customer service immediately at 747-245-8824 and notify us that you have received/refused a damaged item.
A reorder for the damaged/defective item will be processed once a new PO is received.
Contact Information
Phone: 747-245-8800 x224 or cs directly: 747-245-8824
Web: www.hallmartcollectibles.com
Direct Emails
Orders/ order status:[email protected]
Returns: [email protected]
Product Inquiry: [email protected]
Sales: [email protected]
New Accounts: [email protected]
Accounting: [email protected]